SITXHRM003 - Lead and manage people

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - monitor individual or team performance demonstrating at least four of the following leadership and management roles: decision making; delegation of tasks; information provision; provision of feedback; motivation through recognition and rewards; planning and organising, and; - seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas: allocation or performance of work; effectiveness of communication within team, between other teams or within organisation; efficiency or deficiency in workplace practices.Students will also be expected to demonstrate the following knowledge: - roles of and functions performed by supervisors and managers: decision making; delegating tasks; monitoring staff, and; planning and organising; - providing information: organisation performance; changes in organisational policies; marketing information and targets; overall organisational objectives; plans for new equipment; rationale for management decisions; technology updates; training developments; - expectations, roles and responsibilities of team members: adhering to policies and procedures; cooperative and open communication; nature and scope of work; relationships with others in the workplace and interdependent areas of activity; reporting requirements; - considerations in the individual development of staff: change in job responsibilities; external training and professional development; formal promotion; internal training and professional development; opportunity for greater autonomy or responsibility; - features of different leadership styles; - features of open and supportive communication; - characteristics of effective leadership; - principles of teamwork and: characteristics of effective teams; roles and attributes of team members; organisation of teams; potential team problems; benefits of effective teamwork; - role and theories of motivation as they apply to the management of individuals and teams; - the role of group dynamics in successful team management; - forms of recognition and reward applicable to leading staff: acknowledging individual good performance to the whole team; incentive initiatives; informal acknowledgement; presenting awards; written reports to management, and; - types of organisational plans and planning processes.