This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.  The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.  It applies to all tourism, hospitality and event sectors.

Unit details

Location:
Industry
Online
Other
Study level:
Vocational and further education (TAFE)
Unit code:
SITXHRM001

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - provide effective on-the job coaching to four different colleagues; - address identified performance problems or difficulties experienced by colleagues in each of the above coaching sessions and rectify or refer as appropriate; - evaluate colleagues' performance and provide constructive feedback as part of above coaching sessions, and; - demonstrate the following during each of the above coaching activities: clear communication and demonstration of the organisational tasks required of the colleague; completion of training within commercial time constraints, and; application of the key principles of training.Students will also be expected to demonstrate the following knowledge: - communication techniques suitable to a workplace training context; - objectives and scope of the coaching; - factors which impact need for coaching; - key principles of training; - legislative work health and safety and hygiene requirements, and; - possible causes of performance problems or difficulties.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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