This unit describes the performance outcomes, skills and knowledge required to identify the ramifications of a crisis on business continuity and to respond with strategies that ensure the financial viability of the organisation.  It requires the ability to identify and interpret information relevant to the crisis and the business operation, and to assess and adapt business operations to manage the crisis.

Managing business continuity is a complex process which involves the use of a range of interrelated skills, such as financial analysis, budgeting, developing operational plans and adapting the provision of products to meet the needs of a market in crisis.  These skills are covered in other units.

This unit applies to all tourism, travel, hospitality and event sectors and to any size organisation.  The crisis could be of a magnitude that affects the operation of an entire organisation, department or particular project.  It applies to senior managers and owner-operators who operate with significant autonomy and are responsible for making a range of strategic management decisions.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify and assess ramifications of at least two internal and two external crises on business continuity, and; - demonstrate the following for each of the above internal or external crises on business continuity: develop a clear, accurate and complex emergency operational plan; assess and adapt business operations to manage business continuity; implement the emergency operational plan and monitor, evaluate and adapt the plan based on outcomes.Students will also be expected to demonstrate the following knowledge: - trigger factors for downturns in tourism, travel, hospitality and event business; - ramifications of an internal crisis on business continuity; - ramifications of an external crisis on business continuity; - specific industry sector; - specific organisation; - key people involved in the assessment of a business continuity crisis; - organisational documents to determine current financial and operational status of a business; - possible recommendations to ensure financial viability of businesses in continuity crisis; - formats for and inclusions in emergency operational plans, and; - features and functions of financial software programs for preparing and monitoring financial reports.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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