SITXCOM001 - Source and present information

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Unit code: SITXCOM001 | Study level: TAFE
N/A
Footscray Nicholson
Industry
Online
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need. The unit applies to all industry sectors and to any individual who needs to use very basic research and presentation skills in the workplace. People working under supervision would undertake this role.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • find and review current information on at least three of the following topics: availability of products or services; customer service research, such as feedback from customers about a particular product or service; information from other departments in the organisation, such as available products or services; product supplier information; new workplace systems or equipment; product and service styles that would meet different customer and market requirements, and;
  • prepare a presentation on the above information in a logical, well organised and professional manner within designated timeframes.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.

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