This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need.  The unit applies to all industry sectors and to any individual who needs to use very basic research and presentation skills in the workplace. People working under supervision would undertake this role.

Unit details

Location:
Industry
Online
Other
Study level:
Vocational and further education (TAFE)
Unit code:
SITXCOM001

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - find and review current information on at least three of the following topics: availability of products or services; customer service research, such as feedback from customers about a particular product or service; information from other departments in the organisation, such as available products or services; product supplier information; new workplace systems or equipment; product and service styles that would meet different customer and market requirements, and; - prepare a presentation on the above information in a logical, well organised and professional manner within designated timeframes.Students will also be expected to demonstrate the following knowledge: - types of information resources available and how to access them; - methods of presenting information; - importance of presenting information in a logical sequence and at an appropriate depth, and; - alternative presentation formats for special needs groups.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.