SITTTVL011 - Provide specialist advice on cruises

Unit code: SITTTVL011 | Study level: TAFE
30
Footscray Nicholson
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
The unit applies to travel operators, such as travel agencies and tour wholesalers, and in particular to those which specialise in the sale of extended domestic and international cruise products. Cruises can include ocean, river, adventure, expedition and niche cruises.It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • obtain current, relevant and accurate information for at least four cruise products each in different cruise regions as listed in the knowledge evidence including:
  • itinerary and ports of call
  • cost and breakdowns
  • accommodation categories and locations
  • on-board features and facilities:
    food and beverage
    retail outlets
    entertainment
    availability of child and family activities
    fitness, health, beauty and spa services
  • documents and visa requirements
  • provide tailored domestic or international cruise product information and advice to meet the requests of customers from at least three of the following different customer types:
  • singles
  • couples
  • families
  • groups
  • special interest
  • retirees
  • complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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