SITTTSL008 - Book supplier products and services

Unit code: SITTTSL008 | Study level: TAFE
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Footscray Nicholson
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Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • process three bookings for different products or services listed in the knowledge evidence from initial request to finalisation of the bookings, including at least one for: a single product or service; a combination of at least four products or services making up one complete package or itinerary;
  • service requests and return confirmations efficiently for each of the above bookings;
  • issue the following paper-based or electronically transmitted customer documents tailored to each of the above bookings: confirmation letters; credit notes; information packs; invoices; receipts;
  • keep accurate records of above bookings and confirmations, and;
  • complete activities within commercial time constraints and deadlines determined by the customer and the organisation.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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