SITTTSL005 - Sell tourism products and services

Unit code: SITTTSL005 | Study level: TAFE
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Footscray Nicholson
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Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • proactively sell international and domestic destination products from the list in the knowledge evidence to meet the requirements of at least three different customers;
  • demonstrate the following skills during each of the above customer service interactions: communication with customers to correctly interpret their requirements; use of different sales techniques in response to different customer types; integration of product knowledge into the sales process, and;
  • complete sales within commercial time constraints and deadlines determined by the customer or the organisation.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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