This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:
SITTTSL004

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of one or more tourism destinations within Australia; - obtain above information by accessing at least three different information sources from the following list: computerised reservations systems (CRS); destination and product libraries; global distribution systems (GDS); internet or intranet; organisation-designed information systems; principal or supplier information; regional tourism office information systems; social media websites; state and federal government tourism authority information systems; - ensure information provided is current, relevant and accurate, and; - complete above activities within commercial time constraints and deadlines determined by the customer or organisation. Students will also be expected to demonstrate the following knowledge: - formal and informal research methods; - sources of information on regions and destinations and types of product offered; - sources of information on current health and safety issues for the destination; - specific industry sector and organisation; - features of Australian destinations; - each of the destinations of interest to the customers specified in the performance evidence; - formats and inclusions used to present information to customers, and styles that cater for those with special needs, and; - different methods for storing destination information.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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