SITTTSL004 - Provide advice on Australian destinations

Unit code: SITTTSL004 | Study level: TAFE
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Footscray Nicholson
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Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • provide tailored information to meet the requests of at least three different customers each requiring information on at least five different features of one or more tourism destinations within Australia;
  • obtain above information by accessing at least three different information sources from the following list: computerised reservations systems (CRS); destination and product libraries; global distribution systems (GDS); internet or intranet; organisation-designed information systems; principal or supplier information; regional tourism office information systems; social media websites; state and federal government tourism authority information systems;
  • ensure information provided is current, relevant and accurate, and;
  • complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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