This unit describes the performance outcomes, skills and knowledge required to operate an online information system to source information for various operational purposes. It requires the ability to identify information requirements and locate, check and download information.  The unit applies to any tourism, travel, hospitality, or events industry sector.  The online system used will vary according to the organisation and industry sector but can include the internet, and any internal or external information database.

This unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and those individuals who work with very little independence under close supervision would also use this skill.  This includes visitor information officers, travel consultants, tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservation sales agents.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - source and retrieve information using an online information system regarding each of the following: destination information for one international destination and one Australian destination; - booking requirements for a service; - commission payable for a product or service; - features and benefits of a product or service; - rates for a product or service; - schedules for a service, and; - complete information retrieval activities within commercial time constraints and deadlines determined by the customer or organisation.Students will also be expected to demonstrate the following knowledge: - types of online information systems; - features and functions of different types of online information systems; - information available from online information systems relevant to the tourism and travel industry, and; - aspects of state, territory or commonwealth copyright and intellectual property requirements for copying online information.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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