This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.  Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.


The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.  The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.


Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.


This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.  Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

Unit details

Location:
Industry
Online
Other
Study level:
Vocational and further education (TAFE)
Unit code:
SITHFAB002

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - interpret the legal requirements for responsible sale or service of alcohol for the local state or territory law; - document organisational policies and procedures that must be followed for the responsible sale or service of alcohol; - identify at least three early indicators of intoxication and identify suitable intervention strategies to prevent intoxication; - demonstrate procedure to refuse sale or service of alcohol and assist each of the following groups of intoxicated customers: those in emotional or physical distress; those with no food consumption during extended service of alcohol; those who appear to be under the effect of illicit substances or other drugs, and; - demonstrate organisational or house requirements and use effective communication and conflict-resolution skills when asking the following different intoxicated customers to leave the premises: one compliant customer; one difficult customer refusing to leave.Students will also be expected to demonstrate the following knowledge: - public interest reasons for implementing responsible service of alcohol (RSA) practices: government and community concern with alcohol misuse and abuse; alcohol-impaired driving accidents, crime, public violence, family violence and anti social behaviour associated with alcohol abuse; - ways of assessing intoxication: observing changes in behaviour; observing emotional and physical state; monitoring noise levels and drink purchases; - customers to whom sale or service must be refused according to state and territory legislation: minors and those purchasing on behalf of minors; intoxicated persons; persons affected by the consumption of illicit and other drugs; - impact of excessive drinking on: local neighbourhood and community; the night-time economy; premises and staff; customers; - particular types of customers who are at heightened risk: Aboriginal and Torres Strait Islanders; minors; people affected by the consumption of illicit and other drugs; women, particularly pregnant women; young people; - physical and mental health of individuals who drink to excess; - productivity of individuals who drink to excess; - those around the person drinking to excess; - government agencies; - key agencies and how to source relevant information on laws, regulations and codes of practice or conduct; - methods of supplying information on responsible sale or service of alcohol to customers, and; - current promotional and strategic community education campaigns developed and conducted by agencies and industry groups.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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