SITEEVT002 - Process and monitor event registrations

Unit code: SITEEVT002 | Study level: TAFE

Credit points

N/A

Location

Footscray Nicholson

Footscray Park

Prerequisites

N/A

Overview

This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

process and administer registrations for six different customers through to finalisation for at least two different types of events;
produce reports for registrations for each of the above events, and;
complete registrations within commercial time constraints and deadlines.

Students will also be expected to demonstrate the following knowledge:

operation systems and software programs used to process and monitor event registrations;
types of events for which registrations are required;
types of customers for different types of events and methods of administering different registrations;
customer information required to administer registrations;
financial administration documents for customer payments;
customer event attendance documents;
event registration reports;
features of event programs, schedules, inclusions and specific costs;
information required by event coordinators and managers to monitor attendance numbers and deliver events;
procedures and deadlines for processing and administering registrations and issuing registration reports;
generating and issuing invoices and credit notes for changed registrations, and;
receiving, processing and recording payments.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.