This unit describes the performance outcomes, skills and knowledge required to gather, analyse and interpret data to plan and evaluate client service relationships and develop methods of improvement.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Evidence of the following is essential: -works within organisational systems to build knowledge of client population profiles and needs by using a range of sources to research and analyse client market segments and to identify issues of potential significance that may impact on the organisation's capacity to plan and deliver appropriate services -uses research knowledge to assess, plan and develop systems to deliver professional and quality service to client populations in an appropriate timeframe -modifies existing service-delivery systems in response to changes in client populations and client feedback within organisational quality improvement systems.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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