This unit describes the performance outcomes, skills and knowledge required to gather, analyse and interpret data to plan and evaluate client service relationships and develop methods of improvement.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - source and elicit information about the needs of client populations; - seek feedback from client populations for the improvement of service delivery; - literacy and numeracy skills to analyse and interpret information and data to inform the planning and development of delivery of services to meet the needs of client populations; - identify issues that may affect service delivery; - plan and implement strategies to improve service-delivery outcomes for client populations; - planning and organising skills to develop, implement, monitor and evaluate a service-delivery plan, and; - technology skills to access information in electronic form.Students will also be expected to demonstrate the following knowledge: - legislation and organisational policies and procedures to enable the delivery of professional, fair and equitable services to all client populations; - organisational services and products, to enable them to be aligned to the needs of client populations; - dimensions and characteristics of client populations to enable client needs and services to be matched appropriately and accurately; - marketing principles, such as identifying key market segments, market trends and developments and changing client requirements to enable the identification of new and emerging needs to inform planning; - research and analysis techniques and information sources to enable the collection and interpretation of information on client populations to inform planning and delivery, and; - best practice principles to enhance and maintain optimal service delivery.

Where to next?

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