SHBXIND005 - Communicate as part of a salon team

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Unit code: SHBXIND005 | Study level: TAFE
Credit points
N/A
Location
City Campus
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to work as part of a team in a salon or retail cosmetics environment. It requires the ability to communicate with colleagues and senior staff and actively participate in a team work environment.This unit applies to individuals working in service environments including retail cosmetic outlets, spas, hairdressing, barber, beauty and nail salons. It applies to personnel working in teams at all levels including frontline, supervising and senior team members.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit's learning outcomes & performance criteria requirements, including the setting of work-based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • effectively communicate with team members and contribute to team outcomes while participating in at least three day-to-day sales and service activities
  • participate in one team meeting to discuss a sales and service problem and actively contribute towards a resolution.

Students will also be expected to demonstrate the following knowledge:

  • conventions and use of a range of communication methods:
  • verbal communication
  • non-verbal communication
  • communication techniques and use in a team context:
  • open and closed questioning
  • paraphrasing
  • effective listening
  • voice tonality and volume
  • effective communication techniques with team members of diverse backgrounds:
  • cultural diversity
  • special needs
  • non-gender specific identities
  • team work principles and the role of teamwork in the achievement of workplace goals
  • role of feedback in the achievement of team goals
  • problem-solving strategies for use in the achievement of team goals
  • techniques for supporting team members in the achievement of required workplace outcomes
  • standards expected of personal services industry employees in relation to team work:
  • attitudes
  • ethics.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Beauty Services
SHB30121 | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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