This unit describes a participant's skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries. This unit is appropriate for those working in operational roles.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - locates and applies relevant documentation, policies and procedures; - demonstrates completion of communicating information that safely, effectively and efficiently meets all of the required outcomes; - applying technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes; - identifying barriers to communication and strategies to reduce barriers; - speaking and communicating verbally with supervisors and other employees to provide information and confirm meaning; - questioning and actively listening to others, for example when obtaining information on technical working practices; - conducting/chairing and preparing including setting the agenda for one (1) meeting, reviewing previous minutes, determining action on agenda items, involving and engaging others in the communication throughout the meeting, assigning responsibilities for agenda items, preparing minutes of the meeting, following up on actions; - participating in one (1) meeting including asking questions and providing responses; - making one (1) formal presentation of meaningful information to others, and; - writing one (1) negotiation strategy plan, participating in a negotiation meeting and documenting negotiation outcomes.Students will also be expected to demonstrate the following knowledge: - relevant Industry based communication requirements and systems; - topic or subject area which is the target for the communication; - knowledge of the factors for effective oral communication; - site conventions and requirements for written communications including report writing; - meeting procedures and follow-up requirements; - conducting a presentation, and; - basic negotiating techniques and their application.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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