This unit describes the skills and knowledge required to develop and maintain positive community relations in the resources and infrastructure industries. It is appropriate for those working in supervisory roles.

Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and Industry sectors. Relevant information must be sourced prior to application of the unit.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - locates and applies relevant legislation, documentation, policies and procedures; - demonstrates completion of development and maintenance of positive community relations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including: - working with others to undertake and complete the development and maintenance of positive community relations; - provision of clear and timely instruction and supervision of those involved in developing and maintaining positive community relations; - liaising effectively with a variety of stakeholders; - producing high quality easy to understand written communications; - delivering clear and concise presentations; - networking and forming relationships with a variety of stakeholders; - planning and managing own work priorities and community relations activities; - selecting appropriate community relationship strategies; - overcoming difficulties arising from community relations; - engaging with people from diverse groups, and; - consistent successful positive community relations.Students will also be expected to demonstrate the following knowledge: - planning, preparing and conducting positive community relations; - verbal and written communication; - building and maintaining relationships and networks; - time management; - analysis, evaluation and problem solving; - using technology; - providing leadership; - applying legislation; - applying the organisation's position on current issues; - identifying community activities that could be used to promote the organisation; - applying the organisation's policies, plans and procedures; - applying presentation techniques; - identifying and managing risk; - complying with documentation, reporting and record keeping requirements, and; - identifying related organisations, agencies and networks.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.