This unit describes the skills required to collect and analyse information to achieve work unit objectives and meet client needs. It includes identifying and collecting information, analysing and interpreting information, developing and applying workable solutions, presenting information and maintaining information.  This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.  The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.  Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - accessing and using information ethically and legally; - using manual and computerised techniques for information management; - applying computer technology to data storage, security, retrieval and presentation; - using basic statistical and numerical manipulation; - using critical analysis techniques; - communicating with colleagues and supervisors; - presenting information in different ways, and; - using problem solving techniques and referring problems as required.Students will also be expected to demonstrate the following knowledge: - public sector legislation including WHS and environment; - policies, procedures and guidelines relating to information handling in the public sector, including confidentiality, privacy, security, freedom of information; - data collection and management procedures; - organisational information handling and storage procedures; - cultural aspects of information and meaning; - sources of public sector work-related information; - economic, legal, security and social issues surrounding the use of information; - public sector standards; - electronic and manual filing systems, and; - databases and data storage systems.

Where to next?

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