MSMSUP390 - Use structured problem-solving tools

Unit code: MSMSUP390 | Study level: TAFE

Credit points

N/A

Location

Industry

Sunshine

Prerequisites

N/A

Overview

This unit describes the skills and knowledge required to use structured process improvement tools to solve process and other problems. It describes the broad application of in-depth and rigorous structured problem-solving techniques to identify opportunities for improvement.
This unit applies to experienced operators, team leaders, supervisors or people in similar roles who are required to identify improvements and/or solve problems beyond those associated directly with the process unit and/or equipment.This unit applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate. This unit of competency applies to all work environments.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

identified at least 1 problem
analysed problem using at least 1 analysis tool drawn from each of 2 different groups of tools (basic, visual, process, business and organisation specific)
selected the preferred solution
developed and used an implementation plan, that includes:

specific, measurable, achievable, relevant, timed (SMART) objectives
resource requirements
methods for reaching objectives
timelines
methods of checking and adjusting adherence to plan

communicated effectively with other personnel.

Students will also be expected to demonstrate the following knowledge:

relevant organisation procedures
risks, risk assessment and controls relevant to problem being analysed
targets and measures for output and quality
types and application of problem-solving tools and analytical techniques
relevant equipment and operational processes.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.