This unit of competency covers the skills and knowledge required to use structured process improvement tools to solve process and other problems. This unit of competency applies to experienced operators, team leaders, supervisors or people in similar roles who are required to identify improvements and/or solve problems beyond those associated directly with the process unit/equipment.  A 'problem' in this context should be interpreted as 'an opportunity for improvement', not just something causing faulty product, product faults or process irregularities/breakdowns.

This unit of competency applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.  Problem-solving techniques are often applied as group processes. Where the competency is achieved in a group context the individual being assessed must meet all aspects of the competency. This competency does NOT cover the planning and facilitation of group problem-solving activities.

Other units of competency, including MSMOPS units, may include a problem-solving element where problems specific to that competency are to be resolved. However, this unit of competency requires structured problem-solving techniques to be applied more broadly and/or with greater depth and rigour than is implied by the problem-solving element of the other units.  This unit of competency applies to all work environments and sectors within the industry.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify at least one (1) problem; - analyse problem using at least one (1) analysis tool drawn from each of two (2) different groups of tools (basic, visual, process, business and organisation specific); - select the preferred solution; - develop and use an implementation plan; - communicate effectively with other personnel.Students will also be expected to demonstrate the following knowledge: - relevant organisation procedures; - risks, risk assessment and controls relevant to problem being analysed; - targets and measures for output and quality; - types and application of problem-solving tools/analytical techniques; - relevant equipment and operational processes.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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