This unit of competency covers the skills and knowledge required to coordinate sales and promotion of engineering-related products or services requiring engineering knowledge. The unit covers ensuring appropriate technical advice is provided to clients, contribution and participation in strategic planning and sales budget setting, control of sales costs against budgets, and responsibility for meeting sales performance indices. It includes a requirement to provide feedback on customer satisfaction and seek out opportunities for improvements.

Unit details

Location:
Industry
Study level:
Vocational and further education (TAFE)
Unit code:
MEM22018A

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - planning, scheduling and budgeting to achieve promotional, sales and service objectives; - investigating and evaluating options for sales, promotions and marketing team development and training; - identifying technical and market advantage for products or services, regulatory and industrial relations environment; - establishing customer-supplier relationships, current markets and context, marketing and sales opportunities, and constraints; - coordinating implementation of objectives, sales and promotions, personal and team training, continuous improvement, problem solving and decision making; - monitoring marketing team performance; - identifying awards, enterprise agreements personnel entitlements and remuneration arrangements that may impact on technical sales and promotion team activities; - maintaining records; - systems thinking, constraints and contingency management, short-term planning adjustments and rescheduling, marketing team resources and budgeting; - communicating and negotiating with stakeholders; - monitoring products and services for change or change opportunities; - monitoring of team compliance with relevant regulations, including enterprise agreements or awards, WHS, codes of practice, trade practices and consumer law, other legislative requirements, social and economic obligations, and ethical practice, and; - reporting and documenting progress and results, data and analysis in accordance with procedures.Students will also be expected to demonstrate the following knowledge: - engineering knowledge relevant to operations and supplied products and services context of marketing and sales, such as competitive pressures or markets, customer-supplier relationships and consumer protection legislation; - organisational management structure, functional team relationships, available technical and professional support services, communications and reporting lines; - audit procedures for personnel current competence, competence gaps and training requirements within marketing team; - opportunities for technological and personnel competence improvement; - sustainability implications of products and services; - organisation mission and business strategy, operations and project plans and objectives; - opportunities and constraints related to sales and promotions; - techniques for analysis of organisational capability, current and future technological needs of customer base, and marketing opportunities; - software options for program management and budget control; - WHS, codes of practice, and other legislative requirements, sustainability and ethical practice related to products and services, marketing team changes and developments; - risk management procedures; - procedures for reporting and recording of progress and records, and; - legal obligations of organisation and team related to employment conditions, consumer protection, trade practices, environmental and commercial legislation related to procedures.

Where to next?

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