This unit covers communicating effectively across a range of communication networks in the workplace. Communication levels include interpersonal (one-to-one), person-to-group, and mediated (e.g. telephone, letter, memo).

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


MEM16006A - Organise and communicate information


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - selecting and using various communication channels; - coding and decoding verbal and non-verbal messages; - giving and receiving feedback; - identifying blockages, barriers and breakdowns in communication; - applying principles of effective communication; - applying speaking and listening skills to interpersonal and group situations; - using writing skills to communicate technical and non-technical information using common verbal written channels, and; - undertaking reading and comprehension of written workplace communications. Students will also be expected to demonstrate the following knowledge: - communication process, stages and roles; - communication types and networks; - verbal and non-verbal channels - advantages and disadvantages; - verbal and non-verbal codes - advantages and disadvantages; - principles, strategies and conventions for interpersonal, mediated and group communication; - communication skills for sender and receiver; - communication blockages, barriers and breakdowns and strategies for overcoming them; - individual differences between communicators and strategies for effective communication, and; - establishing communication climate.

Where to next?

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