The unit covers the competency required to investigate consumer complaints in relation to measurement.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - reading, interpreting and following information; - entering routine and familiar information onto proformas and standard workplace forms; - checking and clarifying information; - following verbal instructions; - orally reporting routine information; - communicating and questioning; - proposing alternative products and/or services; - taking action to implement customer requirements, and; - recording and following up customer requirements not able to be met.Students will also be expected to demonstrate the following knowledge: - the cost of the required product or service; - the quantities of the available product; - the quality of the available product; - the delivery date of the product or service; - the reasons for informing the customer promptly of the ability/inability to meet the customer requirements; - alternative products and/or services that may meet the customer's requirements; - the procedures for actioning customer orders; - the procedures for recording and actioning customer complaints; - the procedure for recording customer requirements which are not met; - the procedures for following up on customer requirements that are not met, and; - safe workplace practices.

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