This unit covers working within a quality improvement system, either individually or in a team situation.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - reading, interpreting and following information on written job sheets, instructions, standard operating procedures and drawings; - checking and clarifying task-related information; - entering information onto workplace documents; - checking for conformance to specifications; - identifying duties of the individual within the quality improvement system; - identifying customers' requirements with respect to the operation or quality of the product or service; - reporting where appropriate, defects detected; - carrying out work in accordance with the process improvement procedures; - carrying out work in a manner consistent with the improvement of customer/supplier relationships, and; - performing numerical operations, geometry and calculations/formulae within the scope of this unit.Students will also be expected to demonstrate the following knowledge: - quality system terminology and concepts; - commonly accepted meaning/s of the terms quality and quality system; - the reasons for following the requirements of the quality improvement system; - strategies and approaches for working within a quality system; - procedures to be followed in undertaking the work; - specifications to which the individual's work is to comply; - reasons for ensuring work conforms to specification; - benefits of good quality; - costs and consequences of poor quality; - procedures for reporting defects; - examples of common defects; - quality improvement procedures; - four steps of the quality cycle: plan, do, check, act; - reasons for following process improvement procedures; - examples of ways in which customer/supplier relationships can be improved; - benefits of good customer/supplier relationship; - hazards and control measures associated with applying quality procedures, including housekeeping, and; - safe work practices and procedures.

Where to next?

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.