This unit covers developing relationships with the community and liaising effectively with individuals and the community. The unit covers areas such as community networking, developing strategies, promoting the council and organization to the community and developing ongoing relationships. The unit is appropriate to employees in all areas of the organisation who need to develop and maintain community relationships.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - literacy; - proofreading and editing; - communication; - evaluation; - problem solving; - negotiation; - leadership; - networking; - time management; - planning and managing own work priorities; - organisational; - proactive thinking and initiative; - using and maintaining appropriate technology and software, and; - relating to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities.Students will also be expected to demonstrate the following knowledge: - knowledge of the organisation's policies, plans and procedures; - principles of effective communication in relation to listening, questioning and non-verbal communication; - techniques for building relationships of trust including with people from different cultures; - understanding techniques for facilitating mutually acceptable outcomes; - methods and techniques to prepare and present information to promote the organisation; - knowledge of related organisations, agencies and networks, and; - understanding the principles and operation of networks.

Where to next?

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