This unit describes the skills and knowledge required to troubleshoot problems and apply systematic processes to fault finding across a wide range of information and communications technology (ICT) disciplines.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - determine the most appropriate fault finding method; - document the troubleshooting process; - analyse and identify faults; - obtain suitable tools and equipment; - apply simple checks, tests and fault finding methodologies, and; - apply the recommended means to rectify fault and document results. Note: Evidence must be provided for at least TWO organisations or situations.Students will also be expected to demonstrate the following knowledge: - explain client support and maintenance practices; - identify and describe current industry accepted hardware and software products, including features and capabilities; - discuss the system's current functionality, including details of the proposed system modifications; - describe one or more change management tools; - explain the key features of quality assurance practices with regard to locating and troubleshooting information and communications technology (ICT) equipment, system and software faults; - outline the change control procedures of the organisation; - describe a range of trouble shooting methodologies and system testing tools; - list and describe common symptoms of faulty ICT equipment, and; - identify and describe legislative, regulatory, standards or codes of practice that impact on the ICT service sector.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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