This unit describes the skills and knowledge required to operate and support system software.  It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining the operating system.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - monitor and document system software performance according to vendor and organisational benchmarks; - maintain system performance to these benchmarks, and; - use a wide range of features and system tools.Students will also be expected to demonstrate the following knowledge: - analyse and describe system software and system tools; - outline the key features of change management systems; - describe the client business domain; - describe the quality assurance practices with regard to supporting system software, and; - identify and describe vendor products and trends in product development.

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