This unit describes the skills and knowledge required to use appropriate tools, equipment, software and protocols to install, operate, and troubleshoot medium enterprise switches.  It applies to individuals working as help desk technicians and network support technicians.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - prepare for the installation of an enterprise switch; - install, configure and test network elements to ensure interoperability within the network; - apply network topologies, protocols and security issues, and; - apply solutions and troubleshoot defined network problems. Students will also be expected to demonstrate the following knowledge: - identify and describe switches and their operation; - describe the installation requirements of switches; - identify and describe the different types of network and related equipment, and; - outline the types of documentation required when installing switches.

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