This unit describes the skills and knowledge required to manage deployment and administration of an enterprise messaging environment.  It applies to individuals working as information and communications technology (ICT) professionals who configure and deploy software to supply mail, collaboration and messaging services in an enterprise environment.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - plan and implement an enterprise mail system; - plan and implement an enterprise web portal or content management system; - design and implement business collaboration tools; - configure network, servers and application software to provide optimal performance, meet security requirements and avoid known conflicts; - configure applications to meet customisation requirements, and; - monitor and test the performance of aspects of the solution.Students will also be expected to demonstrate the following knowledge: - identify and describe the features of a mail server application; - describe business collaboration tools; - explain the purpose and use of web portal or content management software; - outline the importance of administering database servers to support portal applications; - describe the key principles of data protection, including: - backup and restoration; - firewall configuration, and; - security and authentication practices; - describe the important features of administering a network, including: - load balancing for applications; - server or directory administration; - infrastructure, and; - web server administration.

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