This unit describes the skills and knowledge required to install, configure and support a desktop or workstation operating system in a networked environment.  It applies to individuals with competent technical skills employed in information and communications technology (ICT) support roles.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - install and configure a desktop operating system; - attach the desktop to the network; - configure the desktop operating system, including user accounts, file and print services, and security; - perform backup and recovery; - update operating system and software, and; - monitor and troubleshoot the desktop environment.Students will also be expected to demonstrate the following knowledge: - outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures; - summarise the configuration requirements of a desktop environment; - explain file system navigation and manipulation utilities, including: edit, copy, move and search; operating system help and support utilities, and; - summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators.

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