This unit describes the skills and knowledge required to identify, research and apply industry specific technologies to ensure that the quality of the entire business process is maintained at the highest level possible.  It applies to individuals who work under minimal supervision and support information technology activities in the workplace across a wide range of information and communications technology (ICT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify new and emerging industry specific technologies; - use features and functions of identified industry specific technologies to an industry standard level, and; - evaluate the performance and usability of the technology. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.Students will also be expected to demonstrate the following knowledge: - discuss current technology trends and directions in information and communications technology (ICT) and specifically the major industry technology standards used in the specified ICT area; - describe vendor product directions relating to the specified ICT area; - describe the general features, capabilities and application of current industry hardware and software products, and; - outline information gathering techniques.

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