This unit of competency describes the skills and knowledge required to contribute to effective organisation outcomes in the health industry by practising and promoting legal and ethical work practices to protect client safety and enhance outcomes for the organisation and its clients in the broader health industry context.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - apply the legal and ethical issues in relation to client care, as relevant to the worker's specific role and responsibilities; - demonstrate active involvement in improving the performance of the organisation in line with of the scope of the worker's role and responsibilities; - demonstrate understanding of the role of the organisation, its relationship to the community and with other industry organisations and communicate this to team members and others when appropriate; - accurately communicate information to others; - comply with legal requirements specific to worker's role and responsibilities; - encourage other team members and promote good practice; - identify external organisations and other industry participants of importance to the organisation; - identify the services provided by the organisation; - identify and promote the importance of using opportunities to address waste minimisation, environmental responsibility and sustainable practice issues; - participate in accreditation, quality improvement, infection control, work health and safety (WHS) projects, service and process improvements, public relations, marketing, environmental surveys or customer service projects and initiatives relevant to role and responsibilities of the worker, and; - use key performance indicators relevant to worker's role and responsibilities.Students will also be expected to demonstrate the following knowledge: - awareness of organisation policies / procedures related to own work role; - awareness of organisation's budgeting and budget monitoring processes as they relate to own work functions; - awareness of relevant organisation or department structure and/or any associated agencies; - awareness of sources of funding and funding mechanisms relevant to organisation in line with own work functions; - awareness of appropriate practices to ensure efficient use of resources; - elementary quality improvement principles and processes; - general knowledge of legal and ethical issues related to client care and client safety; - importance and basic nature of significant organisation relationships with external industry organisations and individuals; - workplace approach and practices aimed at maintaining sustainability, including environmental, economic, workforce and social sustainability; - performance measures used by the organisation for measuring clinical, operational and financial performance relevant to worker's role and responsibility; - role of the organisation and services it provides; - service profile and catchment area of organisation, and; - specific legal issues related to client care relevant to own and team roles and responsibilities, including child protection.

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