This unit describes the skills and knowledge required to apply effective communication skills with a person, family or carer and with other healthcare professionals in a variety of health care settings. Communication skills in nursing practice require using information technology as well as interpersonal skills applied therapeutically in nursing care and small group discussions.  This unit applies to enrolled nursing work carried out in consultation and collaboration with registered nurses, and under supervisory arrangements aligned to the Nursing and Midwifery Board of Australia regulatory authority legislative requirements.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - undertaken nursing work in accordance with Nursing and Midwifery Board of Australia professional practice standards, codes and guidelines, and; - communicated effectively within the context of the enrolled nurse role in 4 different complex communication situations, with at least 1 of the situations involving a person, family or carer, and at least 1 of the situations involving work colleagues.Students will also be expected to demonstrate the following knowledge: - characteristics of effective partnerships in nursing; - documentation related to clinical handover; - elements and skills of communication processes; - factors that may facilitate and inhibit communication; - information technology used in communication, and email etiquette and policies for use; - principles underpinning nursing documentation including legal obligations; - principles, processes and practices of open disclosure in line with Australian Open Disclosure Framework; - medical terminology used in clinical situations and enrolled nurse practice; - sensory losses and appropriate nursing responses, and; - social media policies for nurses.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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