HLTAMB012 - Communicate in complex situations to support health care

Unit code: HLTAMB012 | Study level: TAFE

Credit points

N/A

Location

St Albans

Sunshine

Werribee

Prerequisites

N/A

Overview

This unit of competency describes the skills and knowledge required to effectively communicate with patients, colleagues and health providers in complex situations using verbal and non-verbal interactions. It requires workers to address these significant challenges in the context of providing a health care service. This unit applies to pre-hospital/out-of-hospital health care workers in a range of settings where direct patient contact is involved.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

verbally communicated to patients and developed responses to meet the differing needs for each of the following 5 complex situations:
extrication from a motor vehicle accident;
providing emergency care to a person under the influence of substance misuse;
providing emergency care to a person who has a mental health condition;
providing emergency care to a person who has been assaulted;
providing emergency care to a person under stress due to a life-threating situation, and;
provided complex information clearly and accurately using a written response on at least 1 occasion.

Students will also be expected to demonstrate the following knowledge:

effective communication techniques appropriate to communication requirements of specific job role;
communication and interpersonal skills;
complex communication needs of a person under stress due to situations to themselves or others such as trauma, death and life threatening situations;
organisation operating procedures applying to identified situations where complex communication needs may be present;
relevant communication codes and systems;
referral processes of organisation and counselling services;
roles of relevant allied health personnel, and;
relevant guidelines and organisation procedures relevant to the job role.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.