This unit describes the skills and knowledge required to use oral communication skills to facilitate workplace teams, such as leading group discussions, negotiating agreed outcomes, explaining workplace procedures, or exploring workflow issues.  This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 4 to undertake a vocational training pathway or workplace tasks.  This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - facilitate workplace teams using oral communication skills and interpersonal skills, and; - review the effectiveness of own performance to identify areas for improvement. Students will also be expected to demonstrate the following knowledge: - oral communication strategies to facilitate workplace teams; - non-verbal communication to facilitate workplace teams, and; - grammar, vocabulary and pronunciation to facilitate workplace teams.

Where to next?

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.