This unit describes the skills and knowledge required to use oral communication skills to facilitate complex workplace negotiations, such as negotiating changes to work practices including performance reviews, training plans and solutions to workplace problems.  This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 4 to undertake a vocational training pathway or workplace tasks.  This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - facilitate complex workplace negotiations appropriate to audience and purpose, and; - review the effectiveness of own performance to identify areas for improvement. Students will also be expected to demonstrate the following knowledge: - oral communication strategies to facilitate workplace negotiations; - non-verbal communication to facilitate workplace negotiations, and; - grammar, vocabulary and pronunciation to facilitate workplace negotiations.

Where to next?

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