This unit describes the skills and knowledge required to interact effectively with others - external clients and internal staff, such as giving or responding to spoken instructions, responding to customer queries and complaints, negotiating with co-workers and management, explaining a workplace procedure, or taking telephone calls from the general public or internal staff.  This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.  This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - participate in spoken interactions appropriate to audience and purpose, and; - review own performance to identify areas for improvement. Students will also be expected to demonstrate the following knowledge: - oral communication strategies for spoken interactions; - non-verbal communication for spoken interactions, and; - grammar, vocabulary and pronunciation for spoken interactions.

Where to next?

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.