This unit describes the skills and knowledge required to identify routine workplace problems and plan strategies to respond to them.

An individual performing these tasks works independently and uses familiar support resources as needed.

This unit applies to individuals who use, or are preparing to use, learning skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.

This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) learning core skill indicators .01 and .02 at level 3 in the workplace and employment domain of communication.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify at least two routine workplace problems and propose appropriate problem-solving strategies, and; - review and discuss the above strategies with workplace or training mentor or supervisor on at least one occasion.Students will also be expected to demonstrate the following knowledge: - routine problems relevant to workplace; - common internal and external factors that may contribute to routine workplace problems; - common workplace and personal barriers that may hinder the problem-solving process; - range of strategies to respond to routine workplace problems; - sources of advice and feedback, and; - strategies to evaluate feedback and make modifications to proposed problem solving strategy.

Where to next?

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