This unit of competency covers the skills and knowledge required to identify, collect and provide information to convey meaning to others.  This unit typically targets the worker responsible for applying basic communication skills and providing information to support work practices. Information is previously generated and may be in a written or verbal form. Information can include data, charts, instructions, operating procedures, codes, production information, and simple reports (e.g. a breakdown report). Information can be provided to other members of a team, a supervisor, or maintenance staff. Communication skills include verbal and non-verbal methods and basic literacy according to the level of work information needs. 

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identify and access information to undertake work responsibilities; - seek information from people in the workplace to support work roles and responsibilities; - ascertain or clarify information requirements by asking questions; - prepare simple written or verbal presentations that structure and present information in a logical sequence; - present information appropriate to audience and information purpose, such as use of graphs and/or diagrams as appropriate (the audience may include people from diverse cultural backgrounds and with people with limited ability to speak or understand English); - participate with others to achieve work outcomes using interactive communication processes; - participate in group discussions and processes as required, including demonstrating active listening skills and participating constructively in discussions; - respect and, where appropriate, represent the views of others; - record information in required format/s; - apply effective listening, questioning and verbal skills; - apply reading and writing skills to the level required by work operations, and; - work cooperatively within a culturally diverse workforce.Students will also be expected to demonstrate the following knowledge: - communication channels, including consultative arrangements established in the workplace; - common colloquial and technical terms relating to work function; - sources of information and advice relating to work responsibilities; - methods and technologies used to access, record and store workplace information, including print, and screen-based systems as relevant to the workplace; - presentation techniques to convey information on a range of typical workplace subjects appropriate to the audience; - recognition of different personal communication styles and appropriate communication options; - recognition of cultural diversity as appropriate in the workplace; - reporting roles and responsibilities; - interpersonal skills including active listening, questioning, seeking and responding to feedback, and; - basic meeting procedures to identify and achieve meeting/discussion outcomes.

Where to next?

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