This unit of competency specifies the outcomes required to provide effective client services.  The unit applies to cleaning personnel responsible for establishing effective client relationships. It includes identifying and meeting client needs by providing information/advice on products and services.

Individuals undertaking this unit would perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

Unit details

Location:
Study level:
Vocational and further education (TAFE)
Unit code:
CPPCMN2004

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - two different clients with two different service requirements; - effectively communicating with clients; - understanding of basic communications methods, and; - addressing client s needs.Students will also be expected to demonstrate the following knowledge: - workplace requirements for undertaking all aspects of providing effective customer service, and; - workplace procedures.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.