This unit of competency specifies the outcomes required to provide effective client services.  The unit applies to cleaning personnel responsible for establishing effective client relationships. It includes identifying and meeting client needs by providing information/advice on products and services.

Individuals undertaking this unit would perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

Unit details

Location:
Sunshine
Werribee
Study level:
Vocational and further education (TAFE)
Unit code:
CPPCMN2004

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Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - two different clients with two different service requirements; - effectively communicating with clients; - understanding of basic communications methods, and; - addressing client s needs.Students will also be expected to demonstrate the following knowledge: - workplace requirements for undertaking all aspects of providing effective customer service, and; - workplace procedures.

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