This unit of competency specifies the outcomes required to organise and monitor work to maximise effectiveness of resource use in the cleaning industry.  The unit requires the ability to identify requirements of the work order based on extensive understanding of the range of cleaning methods available and the associated use of equipment and chemicals. It also requires understanding of the client's expectations and needs, and organising the resources needed for the cleaning operation. Organising resources and monitoring performance are essential to performing a cleaning operation efficiently.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - customer service skills; - interpersonal skills to relate to people from a range of backgrounds; - language, literacy and numeracy skills; - planning and organising skills; - problem-solving skills to manage contingencies; - self-management skills to work alone and in a team, and; - teamwork skills to lead small teams.Students will also be expected to demonstrate the following knowledge: - company management structure and procedures; - legislation, regulations, codes of practice and industry advisory standards that apply to cleaning operations and ensure compliance in the workplace and work order requirements; - mathematical methods for estimating resources; - product knowledge; - routes of entry and potential symptoms of exposure to chemicals; - safe work practices; - chemicals; - equipment, including PPE, and; - work order specifications.

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