This unit of competency specifies the outcomes required to restore hard floor surfaces. The unit applies to both manual and mechanical methods of hard floor surface restoration. It requires the ability to assess the extent of the restoration task through understanding client requirements and applying company policies and procedures. Selecting the appropriate equipment, chemicals and methods is essential to performing the task safely and efficiently.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - correct working skills; - customer service skills; - interpersonal skills to relate to people from a range of backgrounds; - language, literacy and numeracy skills; - planning and organising skills; - problem-solving skills to manage contingencies; - skills to work safely, and; - self-management skills to work alone and in a team.Students will also be expected to demonstrate the following knowledge: - cleaning chemicals and equipment and their applications for hard floor surfaces; - company management structure and procedures; - legislation, regulations, codes of practice and industry advisory standards that apply to restoring hard floor surfaces, including OHS legislation; - routes of entry and potential symptoms of exposure to chemicals; - safe work practices for using chemicals and equipment, including PPE, and; - types of hard floor surfaces.

Where to next?

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