This unit of competency specifies the outcomes required to clean glass surfaces, including windows, in both internal and external situations. It requires the ability to assess the extent of the cleaning task through understanding client requirements and characteristics of the glass surface, and applying company policies and procedures. Selecting the appropriate equipment, chemicals and methods is essential to performing the task safely and efficiently.
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
- customer service skills;
- interpersonal skills to relate to people from a range of backgrounds;
- language, literacy and numeracy skills;
- read and interpret directions and safety instructions;
- planning and organising skills;
- problem-solving skills to manage contingencies;
- skills to work safely, and;
- self-management skills to work alone and in a team.Students will also be expected to demonstrate the following knowledge:
- cleaning chemicals and equipment and their applications for glass surfaces;
- company management structure and procedures;
- legislation, regulations, codes of practice and industry advisory standards that apply to cleaning glass surfaces, including OHS legislation;
- routes of entry and potential symptoms of exposure to chemicals;
- safe work practices for using, and;
- types of glass surfaces, their characteristics and appropriate cleaning methods.
Where to next?
VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.