This unit of competency specifies the outcomes required to maintain glass surfaces, including windows, in a range of workplace contexts.  The unit applies to individuals performing glass and window cleaning services, but may be applied to other custodial-cleaning roles. It includes the ability to assess the cleaning task, apply and follow workplace safety measures, and understand client requirements.

It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - select and use glass cleaning maintenance equipment and cleaning agents; - to clean, using a different technique in each instance; - selecting, using, and maintaining personal protective equipment (PPE); - manual handling techniques; - communicating effectively with supervisor or clients; - understanding, clarifying, and following supervisor or client instructions; - safely using glass surface cleaning equipment and preparing and using cleaning agents; - disposing of collected soil and waste, and; - using efficient cleaning methods.Students will also be expected to demonstrate the following knowledge: - standard glass surfaces; including float glass, toughened, and non-toughened glass; - the main types of wet and dry soiling and effects on glass surfaces; - glass surface cleaning techniques and industry standard equipment; - workplace requirements for undertaking all aspects of maintain glass surfaces; - methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports, and; - workplace procedures.

Where to next?

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.