This unit specifies the outcomes required to clean hard floor surfaces in a range of workplace contexts.  The unit applies to cleaning personnel who perform hard floor surface cleaning tasks. It includes the ability to assess the cleaning task, understand client requirements and follow workplace safety procedures.

It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - select and use hard floor cleaning equipment and cleaning agents; - clean, using a different technique in each instance, four different types of hard floors surfaces; - selecting, using, and maintaining personal protective equipment (PPE); - manual handling techniques; - communicating effectively with supervisor or clients; - understanding, clarifying, and following supervisor or client instructions; - safely using hard floor cleaning equipment and preparing and using cleaning agents; - disposing of collected soil and waste, and; - using efficient cleaning methods.Students will also be expected to demonstrate the following knowledge: - the main types of hard floor surfaces; including hardwood, wood tile, concrete, marble, ceramic tiling, laminate, and vinyl; - the main types of wet and dry soiling and effects on hard floor surfaces; including dust, heavy dirt build-up, food, beverages, liquids and oil; - cleaning techniques and industry standard equipment used to clean hard floor surfaces; - workplace requirements for undertaking all aspects of cleaning hard floor surfaces; - methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports, and; - workplace procedures.

Where to next?

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