This unit describes the skills and knowledge required to develop an agency approach to young people in crisis.  This unit applies to community services work in a range of contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - implemented a framework to prevent and respond to crisis situations; - defining circumstances contributing to a crisis situation; - analysing the legal and statutory requirements; - identifying and obtaining resources to respond to crisis situations; - providing information to clients and staff about the organisation's policies and procedures for dealing with crisis situation; - supporting staff in responding to crises by providing training and briefings; - followed-up on crisis situations; - maintaining documentation as required, including effective use of relevant information technology in line with WHS guidelines; - effectively communicating with staff, including implementing mediation and negotiation, and conflict resolution/management, and; - providing feedback to staff members.Students will also be expected to demonstrate the following knowledge: - legal and organisational policies relating to safety within the work environment; - relevant specialist support services and resources; - possible factors which contribute to young people entering crisis situations; - methods of crisis intervention including mediation and negotiation; - characteristics of aggressive and abusive behavior; - methods of promoting less aggressive/abusive behavior; - other support agencies and the relevant specialist resources they offer; - possible factors which contribute to young people entering crisis situations, and; - potential repercussions of inappropriate intervention of worker behaviour.

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