This unit describes the skills and knowledge required to provide guidance and role models to young people and their families to maintain positive and supportive relationships, while identifying problems and establishing goals for change based on maintaining support from family and the general community.  This unit applies to community services work in a range of contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - identified and responded to the needs of at least two young people; - providing information to young person and families; - listening to young person's issues, concerns and feelings; - setting goals and planning actions to achieve goals with young person; - discussing, identifying and encouraging young person to access services; - referring young person to alternative services; - advocated for at least two young people; - negotiating goals, role and scope of advocacy work with young person; - accompanying young person during first stages of service access; - representing young person's interests and keeping young person informed of representation processes; - completed all relevant documentation and reports accurately and completely, and; - communicated with at young person clearly and accurately.Students will also be expected to demonstrate the following knowledge: - target groups relevant to the worker and the activity or program; - a range of youth activities and programs; - legal and safety requirements as they relate to activities and programs in youth work; - relevant funding sources; - communication strategies, including negotiation and conflict resolution, and; - organisational standards, policies and procedures.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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