This unit describes the skills and knowledge required to monitor and upgrade organisation approaches to young people with complex needs.  This unit applies to community services work in a range of contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - assessed specific needs of at least one young person and identified existing programs/services that addressed these needs, as well as consulted relevant personnel and organisations to identify further or alternative support programs that could assist developed and implemented procedures to keep young people safe; - developed and implemented procedures to keep young people safe; - developed and implemented procedures relating to services offered by the organisation; - reviewed the relevance and effectiveness of information and service provision to clients, and assessment, support and referral systems; - holding regular debriefings with associated organisations and service providers; - debriefing and supporting other youth workers, including identifying training needs, and; - producing reports and recording relevant information about clients and programs according to organisation procedures and policies, ensuring accurate and complete information is included.Students will also be expected to demonstrate the following knowledge: - legal and organisational policies relating to advocacy, monitoring and dealing with abuse; - principles of empowerment and enabling processes in advocacy; - short-term counselling strategies; - different forms of abuse and their indicators and response processes; - a broad range of specialist and generic services and agencies; - family support and mediation; - youth-specific consultation and engagement principles for seeking feedback on service provision; - reflective and evaluative processes in youth work practice; - key aspects of human rights declarations and UN Convention on the Rights of the Child, and; - organisation's policies, guidelines and procedures.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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