This unit describes the skills and knowledge required to maintain safety through effective response to potential or actual critical situations. This unit applies to staff working in specialist services and in residential work sites or in the community.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - established a framework for dealing with potential crisis situations; - identifying and assessing risks to client safety and welfare; - understanding and anticipating possible causes of conflicts; - identifying and implementing risk-minimisation strategies; - providing information on possible responses to team members; - stating when to request assistance of others; - detailing types of assistance appropriate to various situations; - identifying equipment available to support response to potential crisis situations; - maintained a safe and healthy environment to minimise the risk of crisis situations; - used effective communication skills and techniques in all communications with client, appropriate to the situation, and; - documented actions taken according to organisational procedures and policies, clearly and accurately.Students will also be expected to demonstrate the following knowledge: - team roles and responsibilities and reporting requirements; - responsibilities of child protection reporting and duty of care; - understanding how critical incidents and risks arise both generally and in particular situations; - common mental health issues in young people; - principles of effective communication for counselling, risk-assessment, negotiation, mediation and information management; - code of conduct, and; - organisation's policies, guidelines and procedures and emergency protocols.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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