This unit describes the understanding, knowledge and skills required to be a volunteer.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - follow organisation policies and protocols; - liaise and report appropriately to supervisor; - adhere to own work role and responsibilities; - comply with a range of relevant legislative and procedural requirements; - demonstrate the application of interpersonal relationships of organisation social, ethical and operational standards and use of appropriate interpersonal styles and techniques; - communicate in a clear and concise manner in both written and verbal modes; - literacy skills to identify work requirements and process basic, relevant workplace documentation; - respond to routine problems related to the workplace, working under supervision - appropriate to the job role; - request advice, assistance, clarification and/or further information; - seek and receive feedback; - adhere to policies and procedures; - work as part of a team with paid and unpaid staff; - use information technology appropriate to specific tasks; - follow instructions/directions; - maintain confidentiality; - relate to people in a way which appropriately acknowledges diversity; - organise and manage one's own time, and; - demonstrate safe and effective use of workplace technology in line with work health and safety (WHS) guidelines.Students will also be expected to demonstrate the following knowledge: - understanding of own work role and responsibilities; - volunteering as a choice and as being based on reciprocity; - how personal values and attitudes may impact on work as a volunteer; - job role and accountability; - the need for relevant background checks to be undertaken by the organisation; - the need for undertaking relevant/mandatory training; - organisation expectations of volunteers; - valuing self as a volunteer; - personal motivations for volunteering; - personal expectations to be gained from volunteer work; - understanding of the volunteering sector including the nature of volunteer work and the importance of volunteer work to the community; - understanding of organisation information including: various roles, rights and responsibilities and organisation processes policies and procedures, and; - understanding of relevant legislative and procedural requirements, including requirements relating to mandatory notification where relevant.

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