This unit describes the skills and knowledge required to develop and support volunteer programs and volunteer workforce in an organisation or agency. Workers at this level will be responsible for coordinating and overseeing volunteer programs across a range of contexts.

This unit applies to a range of sectors.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - developed 1 volunteer workforce development plan.Students will also be expected to demonstrate the following knowledge: - Universal declaration on volunteering and current national volunteering codes and standards; - organisation standards, codes, policies, procedures and processes; - relevant state and national legislation, and public policies relating to the engagement of unpaid workers; - differentiation between paid and unpaid workers roles; - impact of cultural or community attitudes on appropriate roles, relationships and approaches of the volunteer worker; - implications of differences in attitudes and values towards volunteers from management and staff; - trends and characteristics impacting volunteer involvement; - volunteer motivations and how these will change through involvement with a volunteer role or organisation, e.g. 'honeymoon' period, 6-12 months, 12 months plus, and; - recognition strategies for volunteers, including events, certificates, training, reimbursements, badges, rewards and increased responsibilities.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.