This unit describes the skills and knowledge required to identify and respond to issues of complexity when supporting people living with mental illness and their care networks. The unit is based on a strengths-based approach and acknowledges that complexity is not a characteristic of an individual. Complexity may be impacted by a range of interactions between the worker, the organisation and the environmental context. This unit applies to work with people living with mental illness in a range of community services work contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - performed the activities outlined in the performance criteria of this unit during a period of 160 hours of work worked collaboratively with at least 3 different people with mental illness, and as relevant, their support network, to develop and implement a recovery plan, and; - worked with at least 4 of the following complexity issues with those people: alcohol and other drugs (AOD); gambling; torture; grief and loss; disability; family violence; child protection; justice system and social housing/homelessness.Students will also be expected to demonstrate the following knowledge: - legal and ethical considerations (international, national, state/territory and local) for addressing complexity in mental health work, and how these are applied in organisations and individual practice; - values and principles of the mental health sector; - advocacy and promotion and support of self advocacy strength based practice; - factors that contribute to complexity and the service delivery models, frameworks and legislation in the following and their links with mental health; - cultural safety considerations; - techniques for communication and motivational interviewing/counselling; - communication techniques required for dealing with complexity: conflict resolution and negotiation; - approaches to practice, including: motivational interviewing; solution focused approaches; strength based approaches; cognitive behavioural approaches; narrative approaches; acceptance and commitment therapy (ACT); dialectal behavioural therapy and reflective practice and its role in underpinning ongoing learning, growth and good practice.

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