This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - developed, facilitated and reviewed all aspects of case management for 3 clients.Students will also be expected to demonstrate the following knowledge: - evidence based practice requirements; - approaches to service delivery; - contemporary behaviour change models, practices and interventions; - privacy and confidentiality; - formal meeting processes; - relevant organisation and regulatory standards, policy, procedures, legislation and statutory mandates; - risks and responsibilities relating to duty of care; - considerations, protocols, history and special needs of diverse client populations, including: - culturally and linguistically diverse (CALD); - Aboriginal and/or Torres Strait Islander people; - people with disability; - lesbian, gay, bi-sexual, transgender, intersex (LGBTI); - people experiencing or at risk of homelessness; - older people; - children and young people; - family structure, dynamics, communication and decision-making; - relevant documentation protocols; - monitoring and review processes; - range of available services; - rights, roles and responsibilities of people within the decision making process; - the impact of values systems of worker, client and key stakeholder on outcomes, and; - ways of addressing experience, skills values and development of participants.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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